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Frequently Asked Questions |
Does the website have everything that's in the print catalog?
Yes, and more! BaseballWarehouse.com is your best source for all the latest in baseball equipment. Our online store offers an even more complete product selection, special online pricing, as well as great deals on outlet items.
What's a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order. To manage your address book, click on the "My Account" link at the top of the page, then select Address Book.
What's a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order. To update your credit card information on file, click Credit Cards under the "My Account" area at the top of the page.
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How do I purchase items on the website?
Online shopping for baseball equipment is easy at the all-new BaseballWarehouse.com! Simply browse through our site using the categories on the left of the page. When you find an item that you'd like to purchase, just click on the "add to cart" button. When you're ready to Checkout, click on the checkout link and our system will walk you through 3 easy steps where we receive your shipping address, credit card information, and order details. It's really that easy!
Is Baseball Warehouse an authorized Internet retailer?
Yes! Baseball Warehouse is an authorized Internet retailer for all of the items carried on our website. Buying from an authorized internet retailer means that your product's warranty will be honored by the manufacturer and enables you to receive direct support from the manufacturer!
Do I need an account to purchase from BW?
No, we do not require you to create an account with us when shopping. We offer a "shop as guest" feature, which will allow you to checkout without creating an account with us. There are some advantages to creating an online account though! An account will allow you quick and easy access to your previous orders, ability to create wish lists, shipment tracking information and an express checkout for future orders.
How can I update my account?
Simply login to your account by clicking on the "My Account" link at the top of any page on our site. Under the "Update My Account" area, you'll find options to change your password, change your billing address, add or change a shipping address, add or update a credit card. The My Account area also allows you to access such features such as your Wish List and complete Order History for the account.
Is it safe to use my credit card online?
Absolutely! Our checkout process uses 128-bit SSL security to secure your private information during transmission. During checkout, you will be transferred to our secure server which will be noted in your browser by a gold lock or key in the bottom toolbar. We use Verisign Payment Services, a trusted leader in electronic banking, to route, process, and secure your payment information. We also maintain industry-standard standards regarding the safety of your personal information and our data center undergoes regular security audits to ensure those standards continue to be met. Because of these types of protections, online shopping is more secure than physical transactions at your friendly neighborhood restaurant! You're also protected against unauthorized charges by credit card Zero Liability Fraud Protection Programs from Visa, MasterCard, American Express and Discover. Of course, if you prefer, you may always place your order with one of our friendly team members by phone at 1-800-435-6485!
Did you receive my order?
Within minutes of placing your order online, you'll receive an email confirmation. If you haven't received this email, you can lookup your order details by clicking on the "order status" link at the bottom of the page. Order details are updated there instantly. If you don't see your order there, you can email us at service@baseballwarehouse.com with your order information and we can research it for you. Or feel free to phone us at 1-800-435-6485.
How can I change my order?
If you need to make any changes to your order after it's placed, please contact us immediately at 1-800-435-6485. We process and ship orders regularly throughout the day, so speaking with a team member is the best way to make sure your changes get applied to the order before it leaves the warehouse.
What's a cookie and why do I need them?
Cookies are very small text files stored on your computer when you visit certain web pages. We use cookies to keep track of the items in your shopping cart as you navigate through our site. If you're having trouble placing an order and receive a message about Cookies, please ensure that you've enabled all cookies for our site. (If you do not know your browser version, select Help -> About... from your tool bar) Microsoft Internet Explorer 6 On a PC: (no Mac Version) - Select Tools -> Internet Options and click on the "Privacy" tab.
- The default selection, "Medium", supports cookies, but you can click on the "Advanced" button to check. Click to select "Override automatic cookie handling" and "Always allow session cookies"
Mozilla Firefox 1.x All Operating Systems: - Click on "Tools" on the menu bar and select "Options".
- In the "Options" window select the “Privacy” Icon on the left.
- Click on the + sign next to "Cookies" to expand that option.
- Select "Allow Sites to Set Cookies".
Microsoft Internet Explorer 5.0 On a PC: - Select Tools -> Internet Options and click on the "Security" tab.
- The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options.
On a Mac:
- Select Edit -> Preferences.
- Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected.
Microsoft Internet Explorer 4.0 (and 4.5 Macintosh) On a PC: - Select View -> Internet Options and click on the "Advanced" tab.
- Scroll down until you see the word "Cookies" and verify that the circle next to "Always accept cookies" is selected.
On a Macintosh: - Select Edit -> Preferences.
- Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected.
Microsoft Internet Explorer 3.0
- Choose View -> Options and click on the "Advanced" tab.
- Make sure that "Warn before accepting a cookie" is unchecked.
Netscape Communicator 4.0
- Choose Edit -> Preferences and click on the "Advanced" option.
- Select the radio button next to "Accept all cookies" and click "OK".
Do I have to pay sales tax?
We are currently only required to collect sales tax for orders that ship to Texas.
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When will my order ship?
Baseball Warehouse processes all orders received before 2:00pm Central Time, the same business day. Our website uses realtime inventory status, so you'll know when you place your order if your item is in stock or when it will ship (such as a backorder, or dropship item). Orders placed after 2pm Central on Friday or on the weekends will be shipped out first thing Monday morning.
How much is shipping?
For full details about our shipping policies, rates and options, please check out our Shipping Information page.
How can I track my order?
Select the Order Status option under the "My Account" area or in the footer at the bottom of the page. Enter in your order number or billing phone number and your zip code. The order details are then displayed, along with a tracking number if it is available. You can click the tracking number to get an up-to-the-minute report of your package status (we also send this tracking number to you via email). Tracking numbers are not available online for drop-ship items or packages sent via USPS (APO/FPO, etc).
What is a bulk shipping charge?
Some large/bulky items such as batting cages and pitching machines in our catalog may carry additional shipping costs. These charges are indicated on the product page by the "Bulk Shipping Charges Apply" graphic (clicking that graphic will show a chart of charges based on your desired shipping method). The total cost of your order, including bulk shipping charges, will be displayed in the checkout process. Unless otherwise noted, free shipping offers do not apply to items with bulk ship charges.
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